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Payment Request

If you use Payment Request for online sales, special rules apply

You must provide us with your valid Terms of Sale prior to making any request, and your messages will be monitored to ensure you are selling goods that are allowed by us. Restrictions on certain Merchant Category Codes apply.

Payment Request (Vippskrav, Betalingsanmodning, MobilePay-maksupyynnöt in local languages) is a VM Number feature that lets you send a payment request directly to a customer in their Vipps or MobilePay app. You choose the amount, add the customer's phone number, and they receive the request in the app—no payment link to share, no need for them to find your VM Number. It's one-to-one: one request from you to one customer.

This is for merchant-to-customer sales, not the person-to-person "Vippskrav" between friends.

Payment Request is for merchant-to-customer sales

This is a merchant request sent to a specific customer (using their phone number). It is not the private "request between friends" feature. You must have received the customer's phone number with their consent to send them a payment request.

When to use Payment Request

Payment Request fits when you the customer's by phone number. The customer gets the request in the app and pays in one tap. Typical use cases include:

  • Appointments and services — Tattoo parlours, beauty salons, health and alternative medicine providers: send the request after the appointment or when invoicing.
  • Florists and made-to-order — Send a request for a bouquet or custom order once the total is agreed.
  • Health and wellness — Consultations, treatments, or follow-up payments where the customer isn't in your premises.
  • Larger or considered purchases — E.g. car sales or high-value items where you agree the amount and then send a request to the buyer.

If the customer is with you in person and can enter your VM Number open amount or present a shopping basket may be simpler. Payment Request is complementary to Payment Links —both support online sales, but Payment Request is sent to a specific customer in the app; Payment Links are shared as a URL. Choose the option that fits your workflow.

How it works

  1. You create the payment request — In the VippsMobilePay Portal or in Get Paid app, you set the amount and the customer's phone number. If you use Payment Request for online sales, you also need to provide Terms of Sale information (see below).
  2. The customer gets the request in the app — They receive a notification in Vipps or MobilePay. No link to open; the request is right there in the app.
  3. They review and pay — They see who the request is from, the amount, your message, and your company details. They approve or decline in the app.
  4. You get paid — When they approve, the payment is completed. It follows the same VM Number transaction pricing and reporting as your other VM Number payments.

The flow is direct and one-to-one: one merchant, one consumer, one request. No generic link; the request is tied to that customer.

Terms of Sale (for online sales)

You only need to supply Terms of Sale if you use Payment Request to sell online. Having properly written terms of sale helps both you and your customer—it clarifies the terms of the sale and supports compliance with the rules that apply in your market.

Terms of Sale typically include your company name, organization number, and address, and often cover areas such as payment, delivery, returns, and complaint handling. For full guidance on what your terms of sale and website should contain (including for memberships, courses, tickets, rentals, and subscriptions), see Vipps MobilePay's requirements: Krav til nettside (website requirements).

The business portal will guide you on exactly which fields are required when you set up Payment Request.

Pricing and reporting

Payment Request uses the same pricing as your other VM Number transactions. It also follows the same VM Number transaction and reporting patterns, so you can see these payments together with open amount and shopping basket in your usual reporting.

Best practices

  • Use the customer's correct phone number — The request is sent to the number you provide; wrong number means the wrong person (or no one) gets it.
  • Keep Terms of Sale up to date (when selling online) — Correct company name, organization number, and address so the customer can verify who they're paying. See Krav til nettside (Norwegian) for what to include.
  • Match the amount to the order — Clearly agree the total with the customer before sending the request (e.g. by email, SMS, or in your system).

For more guidance, see Best practices.

Next steps

  • Open amount — When the customer is with you and enters the amount.
  • Shopping basket — When you have a fixed menu or product list.
  • Use cases — Examples from different industries.
  • FAQ — Common questions about VM Number.